
30-Day Money-back Guarantee
At KittyTrip, we stand behind the quality of our products.
If you experience an issue with your order, please contact our support team within 30 days of delivery so we can review your request and offer an appropriate resolution.
Frequently Asked Questions
Can my pet breathe well?I
Can my pet breathe well?I
Yes. Air vents around the shell keep fresh air moving.
Are the wheels loud?
Are the wheels loud?
No. The rubber wheels roll quietly on most floors.
What if I don't like it?
What if I don't like it?
Send it back within 30 days for a full refund.
How do I charge it?
How do I charge it?
Simply plug it in using the included charging cable. It’s quick and easy to recharge.
How do I clean it?
How do I clean it?
Wipe the shell with a damp cloth. Remove and wash the mat.
Is it airline approved?
Is it airline approved?
Rules differ by airline. Check your airline's carrier size limits before you fly.